via Adam Turteltaub at CorporateCompliance.org:
If you have a compliance and ethics program of any size, odds are good that you need a solution provider to help your program function fully. Manage the vendor search and relationship well, and if you’ve done yourself and your program a great service. Manage it badly, and you’ve created a nightmare.
Jay Rosen of Affiliated Monitors knows the challenge well, having been a buyer of solutions and currently as a vendor to the compliance and ethics community.
In this podcast – a preview of his session at the 2019 Compliance & Ethics Institute — he outlines how to make the vendor relationship a healthy one, beginning even before you begin a search. He advises that buyers reach out to their peers to learn what is working for them and the options in the marketplace.
Once you begin the search keep tabs on how attentive the sales team is. If you’re not getting the responses you need and in a timely way then, it’s generally not a good sign.
Listen in to learn more about how to make the implementation go as smoothly as possible, make the ongoing relationship a success, and when it’s time to move on.