Healthcare compliance. So far I have worked with MDs and DOs, a Physical Therapist, chiropractor, and dentist. I also enjoy finding and training new monitors, as well as contacting personal resources to bring new business to AMI.
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Susan received her Bachelor of Science in Business Administration from California State University, Fresno, with a concentration in Marketing and minor in Psychology.
In which of AMI's service areas have you worked?
We know all of our team members see AMI's work from a different angle and have different perspectives on what AMI brings to the table.
What aspect(s) of AMI's work are you personally most passionate?
The positive change that AMI offers! We have the common goal of making the country a better place with our specialized team members. We do this by the monitoring of health care professionals and corporate/government interests to facilitate positive change for the individual and/or organization. We look through a “positive lens,” e.g. how can we make this individual or organization better, not only by assisting them in coming into compliance with established standards, but also to improve their career/organizational/institutional standing.
How do you believe your unique background affects the way you view our work, and in what ways does your personal expertise complement our services?
My background with the California Medical Board gave me the insight into how the probationary process works, including the monitoring of conditions, the consumer complaint process and the internal process for further disciplinary action for noncompliance. The way I view my work now is from the standpoint of the rehabilitation of the person or organization who is subject to probation or monitoring. It is good to see that some states in our country are focused on the betterment/remediation of the individual or organization rather than taking punitive action.
Based on your experiences, what would you like prospective clients to know about AMI?
AMI will be your lighthouse, guiding you with firm compassion through the storm. The healthcare team is empathetic to the stress and potentially negative impact healthcare professionals experience when they are subject to probation. We try to alleviate the stress and impact to our client’s career by guiding them with firm compassion through the storm by facilitating positive change.
“AMI will be your lighthouse, guiding you with firm compassion through the storm.”
Do you teach and/or conduct seminars, speak at conferences, serve on boards, or participate in volunteer work?
I have spoken to small groups in a variety of contexts during my career, but have not done so in quite some time mainly due to the pandemic. However, I have enjoyed the opportunity to train new healthcare monitors for our clients remotely.
What interests do you have outside of work?
Gardening, especially vegetable gardening in the summer, is one of my passions. This has been a challenge since moving to the foothills below Yosemite National Park 3 years ago, because it is not just about good soil and tending the crops that matters, but dealing with native animals such as deer and burrowing animals like rabbits, moles, and gophers. Because I am passionate about animals, including the wild ones, I try to live in harmony with them. Regarding pets, I rescue and raise them, and currently have 6 cats, 1 dog (who kayaks with us – my sporting interest!), 2 sulcata tortoises, water turtles, 2 ducks, 7 chickens, and more to come I’m sure…….