Each month we'll introduce you to a member of the Affiliated Monitors team.
Learn more about AMI through the expertise, experience and outside interests of our employees.

Erin LeBel

Erin LeBel is a Compliance Solutions Manager at AMI, and joined the company in May, 2019.

Ms. LeBel received her Bachelors in Social Work/University of New Hampshire and a masters in Social Work/ SUNY Albany and a Master of Science in Health Systems/Union College.

In which of AMI's service areas have you worked? What are some of your most interesting cases?

My focus at AMI has been working with individual health care providers (physicians, chiropractors, and physical therapists) as well as with home health agencies that provide health services to those in need in their homes. I have assisted individual professionals’ review of their practices in depth, and have identified areas for improvement while meeting the needs of their agreement with the board. This process allows the professionals to thoroughly review their practice tendencies, identify areas of risk, and determine a measured plan for improvement.

Likewise, I have worked with a number of home health agencies, and have assisted them in reviewing their policies and procedures, and in assessing their company as a whole. Through this process, we take a detailed review of their organization by conducting policy reviews, employee interviews, patient interviews, and a review of their training programs. We assist the organizations in developing a compliance program that is tailored to their individual needs.

What aspect(s) of AMI's work are you personally most passionate about, and why?

Having served as the Executive Director for a number of regulatory boards — from veterinarians, to engineers, to social workers — I have a keen understanding of what the boards are looking for in monitoring. They value objectivity, progress, and mentorship, all areas in which AMI can demonstrate our expertise. I believe that AMI takes a real constructive approach to all aspects of our work. We are able to recognize the strengths of our clients and assist them in identifying areas for improvement. We understand that our clients are in difficult situations, and benefit from candid guidance in how they can improve. I love assisting the professionals and companies in making incremental progress in concrete ways that can be appreciated by the regulatory authority. Watching that progress is a fulfilling aspect of my job.

In what ways does your personal expertise complement our services?

I have been a Licensed Independent Clinical Social Worker (LICSW) for almost twenty years. As social workers, we are specifically trained to assess the situation, and make a plan for progress using objectives and goals. This is the exact same approach that we take at AMI, whether it is a small practice or a corporate setting. Taking a good look at the strengths and weaknesses of the client’s practice and giving consideration to a thought-out plan for improvement with specific goals is something that I have been specifically trained in.

Prior to joining AMI, I was the Executive Director for seven different professional regulatory boards in Massachusetts for almost eighteen years. This experience not only provided me schooling in the professional regulatory process, and the inside operations of regulatory boards for various disciplines, it also provided me with insights specific to a variety of professions that are beneficial in both the structure and execution of the improvement plan.

I believe that AMI takes a real constructive approach to all aspects of our work. We are able to recognize the strengths of our clients and assist them in identifying areas for improvement.

Based on your experiences, what would you like prospective clients to know about AMI?

AMI fosters a very collaborative environment. All of my colleagues bring unique experiences to the table that we are all able to draw from, particularly when developing monitoring plans and compliance programs. The AMI environment allows for a high level of engagement between colleagues. While this past year has limited in-person collaboration, the culture was already established so that physical distance and remote working did not take away from the team work environment.

Do you teach and/or conduct seminars, speak at conferences, or serve on boards?

Through my career I have presented at regional and national social work conferences, various professional associations, undergraduate and graduate college level courses. I have also participated in the state social work exam writing process, and given presentations focused on the enforcement process of professional regulatory boards, professional responsibility, and tips for dealing with responses to and avoiding professional complaints.

I volunteer at my son’s school and in his team sport related activities. I also participate in events to raise money for organizations such as Girls on the Run and our local Youth and Family Services program.

What interests do you have outside of work?

Family is my top priority. I enjoy time spent at my son’s sporting events, family trips to the beaches near and far and travel to see friends and family in New York, where I grew up. I also love a fun gathering of friends. Our house is the hub of neighborhood get-togethers, both for the kids and the parents. Whether it’s a bonfire on a cool fall night, or a Kentucky Derby party, I love the energy of good friends and laughter.

To get the stress out, I really enjoy movement! It can be a walk with my friends, hiking with my family, taking a spin class or a long distance run. It helps to put things in perspective and maintain a positive attitude, and is definitely a necessity of my daily routine.

Erin LeBel

Erin and her husband on a trip to Lake Placid for their son’s hockey tournament.