Listen to the episode on Tom Fox’s website HERE or read more and listen below.
“There are a number of applications and uses of an independent, credible third-party to facilitate the resolution of disputes. There are different ways having a third party come in and help to resolve issues; the number of ways is almost infinite or at the very least, limited to your imagination. Often a monitor could come in collect information on what one or both of the parties are doing to help facilitate a settlement. Feldman discussed matters such as consumer protection issues. He noted that AMI has done monitorships where state agencies have done investigations of consumer protection and AMI would come in as a “secret shopper” to determine whether an organization is in fact doing what it is supposed to be doing.